Kensington & Chelsea Tenant Management Organisation (the TMO) has handed back the interim management of housing services to tenants and leaseholders to the Royal Borough of Kensington and Chelsea (the Council).

From 1 March, the Council will be running all day-to-day services including repairs, cleaning services and looking after the estates. In December 2017, The TMO Board recognised that it was no longer possible for the TMO to offer tenants and leaseholders the levels of service they deserve. Please visit the Council’s Housing Management website here.

The Council and the TMO have worked together to make sure that there is a transfer of services with minimal disruption to residents and that all stakeholders were informed about how these changes would impact them. We will continue to assist the Council as necessary going forward.

The TMO will support residents and the Council in its consultation with residents to decide how they wish their homes to be managed in the future. We will provide updates as and when they are available from the Council.

The TMO will continue as a separate organisation so that it is able to offer its full cooperation to the Public Inquiry and police investigation. It is vital we get the answers to what happened before, during and after the tragic events at Grenfell and ensure such a tragedy cannot happen again. The TMO will also scrutinise how the Council is performing with regards to residents services until the consultation period concludes and a decision is made by residents about how their homes will be managed in the longer term.

If you have any further questions, please visit: https://grenfellsupport.org.uk